PRESS RELEASE 24 SEPTEMBER 2010

A BIG Apology


As you might know we at Big Dollar Casino experienced some downtime on Sunday and Monday. What that meant for
you was that you were unable to enjoy your usual big gaming experience and take up your usual offers. We know that it
was a big irritation and we’d like to smooth things over.

We are up and running again, BIGGER than ever, with some super LARGE offers coming your way this weekend to
make it up to you.

You have questions. So we asked our software provider to give us the inside scoop on what happened.


A response from BetOnSoft:

We're sorry.

Please accept our sincere apologies for interrupting your gaming experience this past Sunday and Monday. There are no excuses.

We are genuinely sorry for the interruption, and would like to give you some insight into what happened, and answer
some of the questions you may have.

What happened ?

Last week, we launched the first of many new and cutting-edge gaming features to all BetOnSoft casinos : Game Medals.

Several BetOnSoft casinos ran great launch offers promoting these new Game Medals features, and frankly we did not predict the unprecedented response and excitement around the Game Medals launch. The sheer volume of players that responded to these offers FAR exceeded all our expectations, and our core systems were unable to scale quickly enough to meet demand. It then took far longer than we would have liked to provision the additional system resources, resulting in lengthy downtime.

We were simply not ready, and then not able to act fast enough.

What did we do about it ?

We have now provisioned the additional system resources required to more than meet the volumes experienced over the weekend. Capacity has been increased to ensure that all systems can provide all players with the quality gaming experience we have always endeavored to provide. We are confident that these changes will prevent such issues from occurring again under similar circumstances and much higher volumes of play.

What are we doing to ensure this will not happen again ?
We have already started working with our vendor partners on several major infrastructure upgrades to significantly increase our capacity over the next few weeks. Our systems currently deal with hundreds of millions of transactions and multi-terabytes of data, and with the cutting-edge upgrades we are working on now, we expect to increase capacity more than TEN-FOLD within 6-8 weeks.

Thank You

Our sincere thanks for your response to Game Medals, and the entire BetOnSoft product. It is truly gratifying to see players enjoy and appreciate what we work so hard on.

If you liked what you have seen so far, then we have a range of features shipping soon that will absolutely blow your socks off! And this time, we'll be ready to receive you.

From the team at BetOnSoft

We hope that goes a LARGE way towards explaining things and assuring you that this was a once off glitch and we’re back on track. Look out for new games this weekend and remember to take up your BIG Wednesday offer – 110% Match Offer Bonus.

‘Nuff Small Talk'
Simon King
Big Dollar Casino